Customer Support
Shipping & Returns
Everything you need to know about order preparation, delivery, tracking, and returns at Timelab Mods.
Shipping Overview
Timelab Mods ships worldwide. Each order is prepared, checked, and packed carefully before dispatch.
Because our watches are custom mod pieces, some orders may require preparation and final inspection before shipping.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
During busy periods, product launches, or high order volume, processing may take slightly longer.
Estimated Delivery Time
Estimated delivery is usually around 9–13 business days after dispatch, depending on your country, courier handling, and local customs processing.
Delivery times are estimates only and are not guaranteed. Delays may happen due to customs, courier delays, public holidays, incorrect address details, or events outside our control.
Tracking
Once your order has been shipped, we will provide tracking information when available.
Please allow some time for the tracking number to update after the package has been handed to the courier.
Customs and Import Fees
For international orders, customs duties, import taxes, or local fees may apply depending on your country’s rules.
These charges are the responsibility of the customer unless clearly stated otherwise at checkout.
Incorrect Address or Failed Delivery
Please make sure your shipping address is complete and correct before placing your order.
Timelab Mods is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete address details provided by the customer.
If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping fees may apply.
Returns Overview
We offer a 14-day return policy. This means you have 14 days after receiving your order to request a return.
To start a return, contact us first at info@timelabmods.com. Items sent back without first requesting a return will not be accepted.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original packaging and tags.
You will also need the receipt or proof of purchase.
Returned items that show signs of wear, damage, modification, misuse, or missing packaging may be refused.
Return Shipping
The customer is responsible for paying return shipping costs. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If the item is defective, damaged, or if you received the wrong item, contact us immediately.
Please include your order details and clear photos of the issue so we can evaluate the situation and make it right.
Custom Orders
Custom or personalized builds may not be eligible for return unless they arrive damaged, defective, or incorrect.
If you are ordering a custom build, please contact us before placing the order if you have questions about return eligibility.
Refunds
Refunds are handled according to our Refund Policy.
Once your return is received and inspected, we will notify you whether your refund has been approved.