Customer Support
This policy explains how returns, exchanges, and refunds work for Timelab Mods orders.
14-Day Returns
You can return your watch within 14 days of delivery, for any reason. This applies to every order, wherever you are.
To be eligible, the watch must be unworn and unused, in the same condition you received it, with all original packaging. Please include your order number or proof of purchase.
How to Start a Return
Email us at info@timelabmods.com with your order number. We will reply with the return address and instructions.
Please contact us before sending anything back. Parcels sent without a return request cannot be accepted.
Return Shipping
Return shipping is paid by the customer. Standard delivery is free, and the Express Priority Shipping upgrade (€29) is non-refundable.
We recommend a tracked shipping service, as we cannot guarantee that we will receive your return.
Damaged, Defective or Wrong Items
Please inspect your watch when it arrives. If it is damaged, defective, or not what you ordered, contact us right away with your order number and clear photos, and we will make it right.
Custom Builds
Watches built to your own specifications, such as custom designs, logos or special requests, cannot be returned unless they arrive damaged, defective or incorrect.
If you are unsure whether an order can be returned, ask us before ordering.
Exchanges
To swap for a different watch, return the one you have and place a new order for the one you want.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved.
Approved refunds are made to your original payment method within 14 days of receiving the return. Your bank may need a few extra days to show it.
If your refund has not arrived after that, please check with your bank first, then contact us at info@timelabmods.com.
Contact
For any return or refund question, email info@timelabmods.com or use the chat on our website.