Customer Support
Warranty
Our warranty explains what is covered, what is not covered, and how to contact us if your Timelab Mods watch needs support.
Warranty Overview
Timelab Mods provides a 1-year movement warranty from the date your order is delivered.
This warranty covers movement-related defects that occur under normal use. If your watch has a confirmed movement issue during the warranty period, we will help evaluate the problem and provide a suitable solution.
What Is Covered
The warranty covers internal movement faults that are not caused by misuse, damage, impact, water exposure, unauthorized repair, or improper handling.
Examples may include a confirmed movement failure, serious timekeeping issue, or mechanical fault under normal use.
What Is Not Covered
The warranty does not cover normal wear and tear, scratches, dents, strap or bracelet wear, glass damage, cosmetic damage, accidental damage, or damage caused by misuse.
The warranty also does not cover water damage, magnetization, damage from dropping the watch, improper adjustment, unauthorized repair, or modifications made after delivery.
Water Resistance
Unless clearly stated otherwise, Timelab Mods watches are rated at 3 ATM water resistance, which means they are suitable for light splashes and rain.
They are not intended for swimming, showering, diving, sauna use, or direct high-pressure water exposure.
Water damage is not covered under warranty.
Custom Builds
Custom builds are checked before shipping and are covered by the same 1-year movement warranty.
However, custom design choices, personalized parts, dial choices, case colors, strap selections, and other requested aesthetic details are not considered defects if they match the agreed order.
How to Request Warranty Support
If you believe your watch has a warranty issue, contact us at info@timelabmods.com.
Please include your order number, a clear description of the issue, photos or videos if possible, and any relevant details about how the issue occurred.
Inspection and Resolution
Once we receive your warranty request, we will review the information and may ask for additional photos, videos, or return inspection if needed.
If the issue is confirmed to be covered under warranty, we may offer repair, replacement, or another suitable solution depending on the situation.
Return Shipping for Warranty Cases
If a watch needs to be returned for inspection, we will provide instructions by email.
Shipping responsibility may depend on the case, location, and whether the issue is confirmed to be covered by warranty.
Warranty Limitations
The warranty applies only to the original purchaser and the original order.
The warranty may be void if the watch has been opened, repaired, modified, misused, or damaged after delivery by anyone other than Timelab Mods or an approved repair partner.